Privacy Policy

Mackay Refrigeration Pty Ltd trading as Mackay Refrigeration and Air-Conditioning (ABN 32 107 715 766) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What information we collect

We collect personal information you provide directly — such as your name, phone number, email address, and project details — when you contact us via our website form, email, or phone.

We do not use cookies for tracking, run advertising networks, or collect information about your browsing behaviour.

How we use your information

We use your information to:

• Respond to your enquiry or service request
• Provide and invoice for the services you engage us to perform
• Send service reminders or maintenance schedule notifications where agreed
• Meet our legal and regulatory obligations

Disclosure to third parties

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share information with contractors or suppliers only to the extent required to deliver your project.

Storage and security

Your information is stored in our business management systems, which are password-protected and accessible only by authorised staff. We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Access and correction

You may request access to, or correction of, any personal information we hold about you by contacting us at service@mackayrefrig.com.au. We will respond within a reasonable time and at no charge.

Contact

For privacy-related enquiries or complaints, contact us:
Mackay Refrigeration Pty Ltd
P.O. Box 4087, Mackay QLD 4740
07 4953 1245  |  service@mackayrefrig.com.au

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This policy applies to mackayrefrigeration.com.au and is reviewed periodically.